Petpin AI, Inc. ("Petpin," "we," "us," or "our") develops animal-mounted sensing devices, cameras, and artificial intelligence software for monitoring animal health, behavior, activity, and environmental conditions.
Petpin is a Delaware corporation located at 13452 Carillo Lane, Suite A North, Los Altos Hills, CA 94022.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit petpin.ai, contact us, request a demonstration or pricing, or use Petpin devices and services.
Certain devices, research activities, and commercial deployments may be governed by separate written agreements that establish additional data-handling requirements.
Information you provide. When you contact us, request a demonstration, or inquire about pricing, we may collect your name, email address, phone number, organization, location, and information you voluntarily provide about your animals, operations, or intended use of our products.
Website and analytics information. When you visit our website, we may collect information such as your IP address, browser and device type, pages visited, referral sources, approximate geographic location, and interactions with the website.
We use Google Analytics to understand website traffic and improve the visitor experience. Google Analytics uses cookies and similar technologies to collect usage information. You can manage cookies through your browser settings and learn more about Google's data practices at https://policies.google.com/privacy.
Information collected through Petpin devices. Depending on the product, configuration, and deployment, Petpin devices may collect motion and activity measurements, location information, environmental readings such as temperature and humidity, and other sensor data relating to animal behavior and conditions.
Our software may analyze these measurements to generate activity patterns, behavioral insights, and estimates of physiological indicators.
Petpin camera devices may also capture video, audio, and information about the surrounding environment, including people, property, and locations encountered by the animal. Available features and recording behavior vary by device and deployment.
This policy applies to device information that Petpin receives or otherwise processes. Some information may remain stored locally on devices or be handled under separate customer or research agreements.
We use information to:
Respond to inquiries, demonstration requests, and pricing requests.
Provide, operate, support, and improve Petpin products and services.
Analyze animal activity, behavior, and environmental conditions.
Generate alerts, insights, and other supported monitoring capabilities.
Develop, evaluate, and improve our software and artificial intelligence models where permitted by applicable agreements, authorizations, and law.
Maintain the security, reliability, and performance of our systems.
Conduct authorized research and product development.
Comply with legal obligations and protect our legitimate business interests.
We use contact information submitted through our website to respond to your requests and communicate about relevant Petpin products and services. Where required by law, we obtain consent before sending marketing communications. You may unsubscribe from marketing emails at any time
Petpin develops artificial intelligence technologies that analyze animal behavior, activity, and environmental information.
Internal research and model development. We may use device data to evaluate, develop, train, and improve Petpin's models and technologies where permitted by applicable customer agreements, research arrangements, authorizations, and law.
Future data licensing. Petpin may in the future offer de-identified datasets describing animal movement, behavior, and environments to third parties for research, artificial intelligence development, robotics, simulation, and related applications.
Participation in external data licensing will be optional. We will include data collected through customer devices in externally licensed datasets only with the customer's authorization.
Customers may withdraw their authorization for future licensing activities. Withdrawal will not necessarily affect datasets already lawfully provided to third parties.
Government and agency data. Data collected through government, public safety, or agency deployments will not be included in externally licensed datasets.
De-identification and safeguards. Before licensing datasets, we will take reasonable steps to remove or obscure information that could identify individuals or customer operations. We will also require recipients to agree to restrictions against attempting to re-identify individuals or operations.
We will not license identifiable customer information through this program without separate authorization.
We may share information:
With service providers that help us operate, host, analyze, maintain, or secure our website, devices, and services.
With authorized collaborators, research partners, veterinarians, or other parties where permitted by applicable agreements or customer instructions.
When required by law, legal process, or a valid governmental request.
When reasonably necessary to protect the rights, safety, or property of Petpin, our customers, or others.
In connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.
We do not currently license customer device datasets to third parties. Any future external licensing program will be governed by the authorization and safeguards described above.
We do not sell personal information for advertising purposes.
We retain information for as long as reasonably necessary to provide our services, respond to inquiries, maintain business records, fulfill contractual obligations, and comply with applicable law.
Retention periods depend on the type of information and the purpose for which it was collected. Device data may be subject to additional retention and deletion requirements established in customer or research agreements.
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, and disclosure.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Exercise other rights available under applicable privacy laws.
To submit a request, contact us at hello@petpin.ai.
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law and will not unlawfully discriminate against individuals for exercising their privacy rights.
Petpin is based in the United States, and our primary data storage and operations are located in the United States.
If you access our services from outside the United States, information may be transferred to and processed in the United States or other locations where our service providers operate, subject to applicable legal requirements and safeguards.
Our website, products, and services are intended for businesses, researchers, farms, ranches, and professional animal handlers. They are not directed to children under the age of 16.
We do not knowingly collect personal information directly from children under 16 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
We may update this Privacy Policy to reflect changes in our products, services, business practices, or legal obligations.
When changes are made, we will update the effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
For questions about this Privacy Policy or our data practices, contact:
Petpin AI, Inc.
13452 Carillo Lane, Suite A North
Los Altos Hills, CA 94022
Email: hello@petpin.ai
Website: https://petpin.ai
